Refund policy

At Alagini, customer satisfaction is our top priority. Every saree we dispatch goes through a detailed quality check before shipping. However, in the rare event that you receive a damaged, defective, or incorrect product, we ensure that your refund process is smooth and transparent.

Refund Eligibility

  • Refunds are applicable only in case of damaged, defective, or wrong product delivery.

  • To be eligible for a refund, customers must:

    • Raise a return request within 48 Hours of delivery.

    • Provide a complete unboxing video clearly showing the defect or mismatch.

    • Ensure the product is unused, unwashed, and returned with all original packaging and tags intact.

  • Products purchased during Sale or Clearance offers are strictly non-returnable and non-refundable.

Refund Process

  • Once your return request is approved, a reverse pickup will be scheduled within 48 hours.

  • After the product reaches our warehouse, it will undergo a quality check to verify its eligibility for refund.

  • If approved, a confirmation message will be sent to you, and the refund will be processed within 10-12 working days.

  • Refunds are made through online payment modes only — via UPI ID or QR Code as provided by the customer.

 Important Notes

  • Do not accept parcels with tampered or broken packaging — please verify before receiving. 

  • Alagini reserves the right to reject a refund if the returned product fails the quality check or doesn’t meet eligibility conditions.

  • Shipping delays caused by courier partners are not grounds for a refund.

  • For any refund-related concerns, please reach out to our team at sales@alagini.in or call +91 99790 38361

At Alagini, we value your trust and appreciate your patience while we ensure every refund is handled with care and fairness.