Privacy policy

At Alagini, your privacy is of utmost importance to us. We value the trust you place in our brand and are committed to protecting the personal information you share while shopping with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with Alagini, we may collect the following types of information:

  • Personal Information:
    Includes your name, phone number, email address, billing and shipping addresses, and payment details provided during order placement or account creation.

  • Non-Personal Information:
    Includes browser type, device information, IP address, and browsing patterns collected through cookies and analytics tools to help us improve user experience and website performance.

  • Communication Data:
    Information you share with us via emails, customer care chats, feedback forms, or social media interactions.

2. How We Use Your Information

We may collect and use your mobile number and communication preferences to send you transactional and promotional messages through channels including Whatsapp, RCS (Rich Communication Services), SMS, and related messaging platforms. These communications may include-

  • Process and deliver your orders efficiently.

  • Communicate updates regarding order confirmation, shipment, and delivery.

  • Respond to your queries, requests, and feedback.

  • Improve our products, services, and website design.

  • Personalize offers, discounts, and recommendations you may find relevant.

  • Prevent fraudulent transactions and ensure data security.

  • Comply with applicable laws and regulations.

We do NOT sell, rent, or trade your personal information to any third party for commercial gain.

3. Sharing of Information

Your information may be shared only in the following limited cases:

  • With trusted service partners:
    Such as logistics providers, payment gateways, and analytics tools that help us operate our business. These partners are bound by strict confidentiality agreements.

  • Legal requirements:
    We may disclose information when required by law, court order, or government request to comply with legal obligations or protect Alagini’s rights and safety.

4. Payment Security

All online transactions on Alagini are processed through secure, encrypted payment gateways that adhere to industry-standard data protection practices.
Alagini does not store or have access to your full card, UPI, or bank details — these are handled directly by the payment service providers to ensure complete security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and cart items.

  • Understand website traffic and usage patterns.

  • Offer relevant suggestions or advertisements.

You can disable cookies from your browser settings at any time, though certain parts of the website may not function optimally without them.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Once the purpose is served, your data is either deleted or anonymized for analytics purposes.

7. Data Protection & Security

We employ appropriate technical and organizational measures — such as SSL encryption, firewalls, and limited access protocols — to safeguard your information from unauthorized access, alteration, or disclosure.
While we take every precaution to secure your data, please note that no method of transmission over the internet is 100% secure.

8. Your Rights

As a valued customer, you have the right to:

  • Access, correct, or update your personal information.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your account or personal data, subject to legal and transactional requirements.

You can exercise these rights by contacting us at sales@alagini.in.

9. Third-Party Links

Our website may contain links to other websites or social platforms. Please note that once you leave Alagini’s site, our privacy policy no longer applies. We encourage you to review the privacy statements of any third-party websites you visit.

10. Policy Updates

Alagini reserves the right to update or modify this Privacy Policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: sales@alagini.in
Phone: +91 99790 38361
Address: KK Creation,2nd Floor 165-165/A, 166-166/A, 168-168/A Yamuna Nagar-2, Anjana Farm,Surat - 395001, Gujarat, India.