Return & Exchange Policy

At Alagini, we take great care in ensuring every saree is delivered in perfect condition. However, if you receive a product that is damaged or incorrect, we’re here to help.

To raise return Call us on our Customer Care Number +91 99790 38361 or mail us at sales@alagini.in

Eligibility Criteria

  1. All product tags must be intact and the item should be returned in its original packaging
  2. The product must be unused and unwashed
  3. Returns are accepted ONLY For Damaged, Defective and Wrong Products
  4. Unfortunately, due to the custom nature of the items we cannot offer return and refunds for reasons like “changed mind”, or Dis-satisfaction with the product Color, Design, fabric and Texture Given We had Sent Exactly The Same Product.

  5. If Any, Approval of such requests is subject to review, and the decision of the Alagini Return Team will be final.

    If a Special Return Request is approved, a fee of ₹120 will be deducted from the refund amount to cover return shipping, handling, and processing charges.

Return Request Timeline

  1. A return request must be raised within 48 Hours of product delivery.
  2. Any request raised after 48 Hours will NOT be entertained.

How to Raise a Return Request

  1. Call us at +91 99790 38361 or mail us at sales@alagini.in with your order details.
  2. To process the claim, please provide an Continuous unboxing video clearly showing:
    - The Product
    - The Issue (Damaged/ Defective/ Wrong)
    - The parcel being opened
  3. Do not accept parcels that have tampered packaging or broken seals. Please inform us immediately if you notice any such issue.

Exchange Policy

  1. A nominal fee of ₹150 will be charged for exchange requests to cover reverse pickup, re-shipping, and handling costs.
  2. Your exchange order will be shipped only after we receive the original product at our facility and it passes our quality check. The entire exchange process may take up to 12–15 days.

Pickup & Refund Process

  1. Once your return is approved, a reverse pickup will be scheduled within 48 hours
  2. After the returned product reaches our warehouse, it will undergo a quality check. Once approved, your refund will be processed via online bank transfer. You will be asked to share your UPI ID or UPI QR code to receive the refund.

Refund Timeline

  1. Shipments Can Take upto 10-12 Days to Return to Our Warehouse, Refund Will be Processed in your Bank Account Within 24 Hours once the product has reached At our Warehouse and has passed Through Quality Check.

Response Window

  1. We Strive To Serve You better Each Passing day, Your Query Will be Answered as Soon as possible By Our team, We Appreciate your Patience
  2. Please respond to our support team within 24 hours of your claim being raised. If no response is received within this timeframe, we reserve the right to close the associated support ticket.
  3. Prompt responses help us process your return or exchange smoothly and without unnecessary delays.

IMPORTANT NOTES

  1. Products purchased during Sale or Clearance are non-returnable and non-refundable.
  2. Accessories paired or sent with the saree are not eligible for return.
  3. Please read the product description carefully before placing your order.

 

Disclaimer: Model Images Are Only Representative. Slight Variation In Color, Fabric & Work Is Possible Due To Lightings & Flash While Photo Shoot.

Note: Decoration Material Like Purse, Jewelry, And Any Other Accessory Showing In The Image Are Not Included With The Product Always Check Description Before Purchase.